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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Douglas Forster

October 24, 2023

5  out of  5 rating by Douglas Forster
"Jay was knowledgeable , very helpful and very friendly!! Glad I went to his office and would highly recommend."

Bill Sarver

October 24, 2023

5  out of  5 rating by Bill Sarver
"My wife and I love dealing with Jay. He's knowledgeable, professional, and personable. He's always available to help, answer questions, and help us see the brightside of whatever issues we are dealing with."

Rhea Rigatti Sciarrino

December 16, 2022

5  out of  5 rating by Rhea Rigatti Sciarrino
"Jay is very helpful and always available to answer my insurance questions. Great customer service He is an advocate for State Farm policyholders to assist where claim handling is lacking"

Stevie Stanek

December 15, 2022

5  out of  5 rating by Stevie Stanek
"Best insurance guy ever ! I’m as needy as they come & he’s always there to answer my questions & concerns! Can’t recommend Jay enough !"

Taylor Spain

November 9, 2022

5  out of  5 rating by Taylor Spain
"Jay was super personable and very helpful! He was able to answer all my questions and really helped me pick which insurance worked best for me! Highly recommend"

Seth Mundsinger

November 4, 2022

5  out of  5 rating by Seth Mundsinger
"If you’re looking for an insurance agent who will fight for you and give you honest feedback, look no further. Jay Papuga is that agent. Call him today for a quote. You won’t regret it."

Ryan Brode

November 4, 2022

5  out of  5 rating by Ryan Brode
"Jay is the best! Great customer service, I highly recommend going with Jay for your insurance needs!"

Anthony J. Giaramita

May 16, 2022

5  out of  5 rating by Anthony J. Giaramita
"Great people and service. Got everything covered with ‘em. Top notch!"

Taylor Hudson

October 8, 2020

5  out of  5 rating by Taylor Hudson
"Jay is great to work with! Always quick to respond to any questions we have & very helpful! Wouldn’t want to work with anyone else!"

John Krugh

October 7, 2020

5  out of  5 rating by John Krugh
"Jay is incredibly professional and easy to work with. I highly recommend reaching out to him for your insurance needs!!! Incredibly knowledgeable and will discuss options that work best for you and your family."

Joe Kazouh

October 5, 2020

1  out of  5 rating by Joe Kazouh
"Very rude and unprofessional representative. Definitely recommend Geico for better customer service."

Lizz Costanzo

June 14, 2020

5  out of  5 rating by Lizz Costanzo
"They offer great service! highly recommend to friends and family"

Erick Lee

June 12, 2020

5  out of  5 rating by Erick Lee
"Overall great customer experience! Extremely professional in all aspects of the business! Highly recommend Jay for your insurance needs!"


June 12, 2020

5  out of  5 rating by mrdude210nw
"Some of the best customer service I've experienced. Definitely going to recommend to others"

Robert Mahouski

March 3, 2020

5  out of  5 rating by Robert Mahouski
"Very personable and great to work with."

Jen Cadman

February 28, 2020

5  out of  5 rating by Jen Cadman
"Jay has been my agent for all of my insurance needs since moving back to Pittsburgh 3 years ago. He is great to work with and makes every transaction as easy as possible - I have signed up for new policies, changed payment methods and have had several accidents to my car, all of which created no extra stress on my end."

David L Holzer

February 28, 2020

5  out of  5 rating by David L Holzer
"Jay is the Real Jay from State Farm!! He has your best interests at heart and is always available to help. And I do mean always. Mornings, evenings, weekends, holidays.. doesn't matter, Jay is there for you."

Greg Steinmetz

February 28, 2020

5  out of  5 rating by Greg Steinmetz
"Jay was professional and responsive. I needed an insurance policy rather quickly and Jay was able to get the policy completed in time. 5 stars isn’t high enough for the experience I had from the beginning until the end of the process."

Bobbie Francis

February 28, 2020

5  out of  5 rating by Bobbie Francis
"Jay is super to work with. Easy going, pleasant and timely with handling all our insurance needs. Highly recommend him and his office."

Maggie ONeill

February 28, 2020

5  out of  5 rating by Maggie ONeill
"Jay is the best! He answers all of my crazy questions in a timely manner!! He goes above and beyond to make sure I know my options. I HIGHLY recommend!"

Joel Abes

February 28, 2020

5  out of  5 rating by Joel Abes
"I appreciate Jay for sharing his knowledge and saving me even more money on ALL of my insurance needs‼️ If you haven't got a quote in a while, he is well worth the call!! I 100% trust him to treat you and the your family's needs the same EXACT way!!"

Lisa Alvarez

January 6, 2020

5  out of  5 rating by Lisa Alvarez
"I would recommend Jay and his team. He had answers to all of my questions and went above and beyond to share clear directions on what we could expect moving forward. We appreciated the transparency and the support he and his team provide. Thanks Jay Papuga!"

william leach

December 12, 2019

5  out of  5 rating by william leach
"Jay is always available for phone calls and knows the ins and outs of the business to get you the best deals. I was surprised when Jay called me after my first year to review my policies to make sure I was still getting the best possible rates- I had never seen an insurance agent do that before. I highly recommend Jay!"

Brian Warnick

September 9, 2019

5  out of  5 rating by Brian Warnick
"Very knowledgeable.. always a quick response !"


August 21, 2018

5  out of  5 rating by K B
"Jay went out of his way to help me on a Saturday."